Frequently Asked Questions

About Bitcoin & Bitcoin Gear

Bitcoin is a worldwide cryptocurrency and digital payment system called the first decentralized digital currency, since the system works without a central repository or single administrator.

The system is peer-to-peer, and transactions take place between users directly, without an intermediary (like  a bank, Visa or Paypal). The transactions are verified by thousands of computers all over the world and recorded in one giant a public distributed ledger called a blockchain.

Bitcoin is therefore fundamentally different from conventional payment networks (such as Visa or Paypal), because it is fully decentralized. It is not controlled by one or more actors, but instead the network is kept in check by a giant super computer made up of thousand of computers from around the globe.

Check out the video below for an excellent explanation: 

 

 

We are a brand passionate about the upcoming crypto currency revolution, focused on creating quality, well-designed products that we wanted ourselves.

No. We sell exclusively through our online shop. This allows us to keep our overhead costs down and keep our prices affordable. The beauty of selling online is that we can reach millions of people around the globe and and focus on what we do best, designing new products.

We ship most of our products (including all apparel products) from within the United States. Some of our vendors may however be located outside the United States and ship from many different locations.

Orders – Shipping & Handling

We accept major credit cards such as Visa, MasterCard, American Express and Discover or accept payments through PayPal or Apple Pay.

We ship to almost every country in the world.

Shipping costs are calculated during check-out. Please note that you are responsible for all duties and import taxes that may apply (if any).

Please allow for up to 72 hours for orders to be processed after your purchase is complete.

Shipping times:

Apparel and mugs: 1-7 days for domestic shipping (within the USA) and 4-15 days for international shipping.

Other items: Please alow for 4-15 business days for shipping.

Apparel and mugs:

We use UPS SurePost as shipping method. That means UPS picks up and either makes the delivery or drops the package at the buyer's local post office and the mail carrier makes the drop.

Other items:

The shipping method may vary depending on the type of item and vendor.

Please note that while we aim to deliver your order in as few packages as possible, it may sometimes be the case that items from different vendors are shipped to you from different locations. Therefore, it is a possibility that items from different vendors may arrive in separate packages.

Most likely. Every country has different regulations on how they handle imported goods. We recommended you visit this duty calculater to get an estimate of what you will be charged when the package arrives. We do not pre-pay or cover any import fees.

Once your order has been shipped, you will receive an email with a tracking number. This tracking number will allow you to track your order status on the Track Order Status page.

Returns & Refunds

Bitcoin Gear's return and refund policy is set forth on the Return and Refund Policy page.

Products

T-Shirts: Please refer to our Size Chart for details about the measurements of our t-shirts.

Sweatshirts: Please refer to our Size Chart for details about the measurements of our sweatshirts.

Hats: Please refer to our Size Chart for details about the measurements of our hats.

We recommend turning them inside out and machine or hand washing on cold. Since all of the shirts have some percentage of cotton, they will tend to shrink a little after being washed and dried. To minimize the shrinking, machine dry low or hang dry.

We use high quality water-based inks to produce the softest printing possible. Some of the printing may fade a little after multiple washes.

While we do all of our design in-house, we don’t do our own manufacturing. We partner with great manufacturers within and outside the US for each of our products.

TREZOR Hardware Wallet

Below we describe how you can use a previously initialized TREZOR hardware wallet with an Android smartphone using the Mycelium mobile wallet. Your TREZOR hardware wallet must be setup before use with the Mycelium mobile wallet.

First, make sure you have the latest version of the Mycelium mobile wallet installed on your Android device. Open the Mycelium mobile wallet on your Android device and select “Create New”. If you already have the Mycelium mobile wallet installed on your device then skip this step.

Screenshot Mycelium Mobile Wallet

Select the “Accounts” tab. Click the key symbol on the top right to add a new account.

Screenshot Mycelium Mobile Wallet

Click “Advanced” on the bottom of the page.

Screenshot Mycelium Mobile Wallet

Under “Import a Trezor-HD account” select “Trezor”.

Screenshot Mycelium Mobile Wallet

Connect your Android device with your TREZOR hardware wallet using a microUSB to microUSB OTG cable.

Screenshot Mycelium Mobile Wallet

Enter your TREZOR hardware wallet pin code on the Android device. The numbers will be displayed on the screen of your TREZOR hardware wallet.

Screenshot Mycelium Mobile Wallet

Enter your TREZOR hardware wallet’s passphrase, if you have one. Any passphrase will create a valid wallet. If your wallet shows a zero balance, restart the process and double check that the passphrase was entered correctly.

Screenshot Mycelium Mobile Wallet

The Mycelium mobile wallet will scan for accounts on your TREZOR hardware wallet. This can take a few moments.

Screenshot Mycelium Mobile Wallet

In the present example we have one account based on the passphrase entered. Click on an account to load that account or tap “Import next unused account” to add a new account.

Screenshot Mycelium Mobile Wallet

Name your TREZOR account. This is how it will be displayed in the Mycelium app.

Screenshot Mycelium Mobile Wallet

You can now send payments from your TREZOR hardware wallet from within the Mycelium mobile wallet.

Please note that even if the TREZOR hardware wallet is disconnected from your Android device after use, your wallet(s) and its addresses will still be viewable in watch-only mode on your Android device. This way you are still able to view your balance, generate new addresses, and receive payments. However, sending cryptocurrency from your TREZOR wallet using the Mycelium mobile wallet on your Android device is only possible if your TREZOR hardware wallet is connected with your Android device through a microUSB to microUSB OTG cable.

Bitcoin Gear’s affiliate program

After having signed up as an affiliate through the Bitcoin Gear website, the affiliate can log into his/her account through Bitcoin Gear’s Affiliate Program page. From there the affiliate can access his/her referral link which the affiliate can use to promote the Bitcoin Gear website.

Specific referral links for specific pages on the website can also be generated by the affiliate on the ‘Link Generator’ page in the affiliate’s account.

If a referred visitor makes a purchase within 30 days from his first referral to the website, his purchase will be associated with the referring affiliate, who will earn a referral fee on the completed purchase.

If a referred visitor makes a purchase within 30 days from his first referral to the website, the referring affiliate earns a referral fee, calculated as a percentage of the order’s total (but excluding the amount of taxes and excluding costs of shipping & handling) after the order's total is lowered with 1% (which covers payment provider processing fees).

If the referred visitor makes a purchase within 30 days from his first referral to the website, his purchase will be associated with the referring affiliate.

When the 14 days pass, the visitor will no longer be associated with the affiliate and future purchases will not be associated with the referring affiliate.

The referral fee is 10%, calculated as set out above.

All items on the Bitcoin Gear website are eligible for referral fees, except for the Trezor Hardware Wallet which is excluded from Bitcoin Gear’s affiliate program.

An affiliate can track the purchases from his/her referral through the ‘Orders’ page in the affiliate’s account.

The earned referral fees will be paid out to the affiliate only if and when a total amount of $25 in referral fees has been accumulated by the affiliate.

The earned referral fees which are eligible for payment, will be paid exclusively to the affiliate’s registered PayPal account. To get paid, the affiliate needs register it’s PayPal account on his/her personal information page (i.e. second tab) in his/her affiliate account.

Miscellaneous

Thanks, we're happy you like it! We have built our website to be totally unique and spent hundreds of hours designing it. We put a lot of thought and time into creating a unique environment which reflects what our brand is all about. Please do not copy or use any parts of our site or design as your own.

For additional information about Bitcoin Gear please use the Contact Form or email us at customerservice@bitcoin-gear.com.

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